Shipping Policy

Last updated: 1 October 2026

P-LOUISE is a trading name of Zorvane Group LLC. This policy explains how and when your order is delivered.

1. Shipping destination

We currently ship to addresses in the United Kingdom.

2. Processing time

Orders are processed within 24–48 business hours (Monday to Friday, excluding UK bank holidays). Orders placed on weekends or holidays are processed on the next business day.

3. Delivery time

Once dispatched, orders are typically delivered within 7–10 business days. Delivery times are estimates and may be affected by carrier delays, peak seasons or circumstances outside our control.

4. Shipping costs

Shipping costs, along with any applicable taxes, are calculated and shown at checkout before you complete your purchase.

5. Order tracking

When your order is dispatched, you will receive a confirmation email with a tracking number, where available.

6. Shipping address

Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us as soon as possible and we will try to update it before dispatch.

7. Lost or damaged parcels

If your order has not arrived within 15 business days of dispatch, or arrives damaged, please contact us at support@p-louisee.com with your order number. We will investigate with the carrier and, where appropriate, send a replacement or issue a refund.

8. Contact

Zorvane Group LLC (trading as P-LOUISE)
1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States
Email: support@p-louisee.com
Phone: +1 914 339 5543